Introduction

Welcome to the online Scoot Virtual Pilot Handbook. Here you can review upto date airline information, policies and procedures for your day to day operations at Scoot Virtual. This handbook is revised regulary as new developments, changes, additions, or removals arise as needed.

Organisation

Message from the Founder & Chief Executive Officer

Dear Members,

A special welcome to those who may be flying with us for the first time. I hope you enjoy your time at Scoot Virtual.

Our mission at Scoot Virtual is to provide our pilots with the most accurate and realistic experience as possible. To achieve this we simulate the day-to-day operations of the real-world Scoot aircraft, routes and schedules, operating procedures and real-world Value Alliance partners of Scoot.

Scoot Virtual was established in 2016 and is proudly the first virtual airline built to simulate the Scoot Airline. During the development stage there were no plans to introduce other airlines but that changed after Scoot became a member of the Value Alliance. More information about the Value Alliance can be found later in the handbook.

My goals for Scoot Virtual are to continue to grow the website with more exciting features and services for our members. I have a long term commitment to our virtual airline and intend on ensuring its success, a virtual airline that we can all be proud of.

Thank you for taking the time to learn more about Scoot Virtual, if you’re not a member and decide to join it's a process that is very quick and easy.

I wish you many safe flights,

Mike Sharpe

Founder and Chief Operating Officer

Value Alliance Partners

The Value Alliance is an airline alliance formed in May 2016. It comprises of six (originally nine) Asia-Pacific airlines:

Scoot, Cebu Pacific, Cebgo, Jeju Air, Nok Air, NokScoot, Tigerair Australia, Vanilla Air and Tigerair who merged with Scoot under the Scoot brand in July 2017.

To offer more choice to where you fly and how, we have implemented some of these partner airlines into Scoot Virtual.

Along with Scoot flights, pilots can select flights and aircraft from:

Cebu Pacific
Nokscoot
Nok Air
Jeju Air
Tigerair Australia
Vanilla Air

Note: Tigerair Australia is no longer part of the Value Alliance leaving in 2018, Scoot Virtual continues to operate Tigerair Australia aircraft and schedules as part of our former Value Alliance program.

Vanilla Air left the Value Alliance in March 2019 and ceased operations on 26 October 2019. Scoot Virtual will continue to operate Vanilla Air aircraft and schedules as part of our former Value Alliance program until further notice.

Crew Administration

Rank Structure

All pilots accepted by Scoot Virtual with or without previous Virtual Airline experience are assigned the initial rank of Second Officer.

We don't restrict the type of aircraft you can fly based on a pilots rank.

Title	Hours Required
Cadet	0 - 10
Second Officer	11 - 100
First Officer	101 - 250
Captain	251 - 500
Senior Captain	501+

Transfer Hours

Because Scoot Virtual does not restrict the type of aircraft you can fly based on a pilots rank we do not accept transfer hours. All the hours displayed on a pilots profile reflect the time and dedication they have graciously provided towards our VA.

HUB Assignment

All pilots are assigned the HUB of Singapore Changi Airport (WSSS).

Awards

Pilot awards are designed to recognise and celebrate the completion of pilot milestones.

These awards are broken down into three categories:

Achievement
Milestones
Tours/Events

Operations Center

The Operations Center is your personal portal to Scoot Virtual. Most of our features can be accessed from their along with personal options such as changing your email address or password, view and copy your crew/forum badge for use, editing your profile picture, checking current bids, viewing awards and a ton of other stuff!

Discount Codes

Scoot Virtual has partnered with flight-sim companies to provide discounts for all our pilots. You can view a full list of discounts by visiting the 'Pilot Discounts' link in your operations center.

Inactive Status

New members who have not filed a flight within 14 days of accepted registration or current members who have not completed any flights within a 60 day period will be marked as 'Inactive' on the Scoot Virtual flight crew roster. You can still complete any flights as normal as It's just providing an indication to the specified member that they will need to file a flight within 7 days otherwise our system will mark them as retired and remove their profile from Scoot Virtual. We understand sometimes life just get's in the way so we would encourage you to file a leave of absence to keep your pilot profile.

Leave of Abscence

A LOA is required when a pilot is unable to meet the minimum flight requirements as stated in this handbook. An LOA allows a pilot to remain on our roster without being active which may have otherwise resulted in their removal for inactivity.

A request will only be considered for pilots who have been members for a minimum of 45 days. A LOA can be granted for a period of up to 6 months.

An application for a LOA can be made from your operations center.

Pilot Support/Social Platforms

If you're having any trouble getting started at Scoot Virtual or require any support, please don't hesitate contacting us. You can drop us a message in the Crew room, our facebook page or on our discord channel. We encourage all members to join our friendly Social Platforms as it's a great way to communicate, share and stay in touch with any new updates or changes implemented to Scoot Virtual.

The invite link to our discord channel Is available here

Our facebook link Is available here

Download Center

Our download center contains a collection of aircraft, liveries, links and operational materials to assist you in your daily operations at Scoot Virtual. We update the page when new aircraft and liveries become available.

ScootVCars (Windows users)

ScootVCars is our state of the art flight tracking software used by our pilots to record their flights. The smartCARS software is from our partners at TFDi design and has been customised for Scoot Virtual. The software is available from our download center. If your a MAC user please see the notes below.

XAcars (Mac Users)

Our flight tracking software SmartCARS is incompatable with MAC operating systems. We are currently working on implementing XAcars software for MAC users. Until XAcars has been implemented, MAC users will need to complete all their flights online via the Vatsim or IVAO network. When filing your PIREP please follow the guidelines outlined below in the "Manual PIREPS" section.

Operations

Flight Schedules

Scoot Virtual operates on schedules that reflect the current schedules flown by Scoot Airline and its Value Alliance partners.

We currently feature these schedules in our system:

Scoot
NokScoot
Nok Air
Cebu Pacific
Tigerair Australia
Vanilla Air
Jeju Air

Call sign Usage

Scoot Virtual operates in compliance with the correct ICAO schedule code. All our schedules include the correct ICAO schedule code.

These codes are:

Operator	ICAO	Call sign
Scoot	TGW	Scooter
NokScoot	NCT	Bigbird
Nok Air	NOK	Nok Air
Cebu Pacific	CEB	Cebu
Tigerair Australia	TGG	Go Cat
Vanilla Air	VNL	Vanilla
Jeju Air	JJA	Jeju Air

Fleet

'Our fleet' page on the Scoot Virtual website displays current fleets in operation with the real-world airlines we simulate.

The page is updated on a regular basis to ensure we are operating the same number and type of aircraft at Scoot Virtual.

Historic Fleet

Our historic fleet is a collection of older aircraft that may have been sold or retired and is displayed on our fleet page from the Scoot Virtual website.

Historic aircraft can be used for aircraft substitution on some of our current schedules and are listed in our aircraft substitution policy.

Aircraft Substitution

In order to simulate real world procedures, and to add more variety for members aircraft substitution is permitted on selected flight schedules.

Aircraft substitution on a PIREP will only be accepted if the flight is completed with the specified aircraft provided in the list below and when using the correct livery. For more information on our fleet please check 'our fleet' page on the Scoot V website.

Mainline Fleet:

Operator	Scheduled	Substitute
Scoot	B788/B789	B789/788
Tigerair Aus.	A320/B738	B738/A320
Scoot Virtual	All Schedules	B738BBJ

Historic/Retired Fleet:

Operator	Scheduled	Substitute
Scoot	B787-8/9	B777-200
Scoot	A320	A319
Cebu Pacific	A320	A319
Cebu Pacifc	A320	MD DC-9
Cebu Pacific	A320/A330	B757-200
Nok Air	B738	B734
Nok Air	Q400	ATR 72-500

VATSIM/IVAO Flights

We do not require that flights are flown online; however we highly encourage our pilots to use this free service providing access to a world of live traffic and ATC enhancing your piloting experience. We would be very thankful if you could leave a URL link in the comments/remarks section of your VATSIM/IVAO filed flight plan.

Example - www.scootvirtual.net

EBM

The electronic booking map displays a route map of all our destinations and is an alternative way for searching and booking flights. Pilots can pan around the map, zoom in and out, and utilise the EBM for planning multi-legs or connecting flights.

Tour Center

The tour center provides a range of flights and events that earn pilots flight hours and awards. Tour flights are typically multi-leg flights and some are only open for a limited time. Current tours can be found in the 'tour center' from the scoot virtual website.

Pilot Reports

A Pilot report (PIREP) is a report of each flight conducted for Scoot Virtual generated by the ScootVCars system or the manual PIREP system. A PIREP contains information about your flight, including (but not limited to):

Airline/flight number
Aircraft
Departure/Arrival airport
Flight time
Log of events

PIREP Acceptance Guidelines

Once your PIREP is filed via ScootVCars or the manual form, it will be reviewed by our staff who will decide whether to accept or reject the PIREP.

To ensure your PIREP is accepted please follow the guidelines below:

Landing rate must not exceed -800 feet per minute
No simulation rate changes
Must fly the correct type of aircraft and livery unless using an approved substituted aircraft
Depart and land at the correct airports
Must complete the flight
No stalls or slews
No in-flight fuelling
No over speeds totalling 3 minutes

Manual PIREPS

A manual PIREP can be filed from your operations center. The guidelines for flights filed manually are as follows:

Correct flight information as per schedule brief
Correct and complete flight remarks
Vataware or IVAO link to your flight included in PIREP comments
All fields on the manual form are completed

Failure to meet any of these guidelines will result in your PIREP being rejected.

Airline Policies

Website Policy

By accessing “Scoot Virtual” , you agree to be legally bound by the following terms. If you do not agree to be legally bound by all of the following terms then please do not access and/or use the “Scoot Virtual” website.

The login credentials that are provided to you by Scoot Virtual is your exclusive membership identification. You may not give permission or knowingly allow your username and password to be used by anyone else.
Members are required to use their full name when registering as a Pilot. Incomplete, incorrect or misleading information may result in a termination of the account.
You may only register for and hold only one Scoot Virtual membership.
All members must provide a valid email address. If your email address changes, you must use the 'edit profile' form from your operations center to modify your email address in the database. Accounts with invalid email addresses will be removed.
All pilots need to fly at least one flight within the first 14 days after successful completion of registration.
Active pilots need to file a flight every 60 days from their previous PIREP. Pilots who do not comply with this rule will be marked as inactive and after a further 7 days will be removed from the roster unless they request a leave of absence. You can request a LOA from your 'operations center'.
All flights must represent a valid Scoot Virtual flight as assigned by the schedule system on our website. Flights that are not completed from the SV schedule system will be rejected and removed.
Any pilot or staff who is found to have leaked sensitive material off the Scoot Virtual website, crew room, or any relevant third party application will have their account terminated immediately without notice. No appeal will be available.
Members are to, at all times, be courteous and respectful to one another. Threatening, or harrassing any member may result in account terminatation.
Members represent the Scoot Virtual community at all times when accessing other media platforms and online platforms. Members should not undertake any action that would bring harm to the reputation of Scoot Virtual, including making derogatory statements about Scoot Virtual.
Members are to only fly one flight at any single time. If a member is found filing PIREPS to Scoot Virtual and another virtual airline at the same time for a single flight, their account will be terminated without notice. Our staff will also advise the other virtual airline regarding the matter.
Scoot Virtual is a Virtual Airline; we are in no way affiliated with Scoot Air Lines, Inc. or its affiliates. All material published on our website is only for flight simulation purposes and should not be used for real world operations. The Scoot Virtual website, ACARS and any other feature of Scoot Virtual are not for commercial use.
Scoot Virtual Management reserves the right to update these terms without prior notification.Violations of the website policy may result in a temporary suspension, termination or another form of disciplinary procedure to the members account.
Scoot Virtual Management reserves the right to suspend or terminate any individual's membership from the organisation without notification if this or any other relevant policy has been violated. The member may appeal the suspension or termination to Scoot Virtual Management whose decision shall be final.